Improve Communication. Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? Communicating Non-Defensively: Revised Edition shows five essential skills that promote a productive work environment.
Viewers gain a clear understanding of why all people are naturally defensive, and that we all must be responsible for how we deliver AND receive messages.
Key Communication Concepts from the film include:
- Express openly and effectively
- Shift away from the defensive
- Guide others toward better communication
Length: 19 Minutes
Includes: Leader's Guide, Participant Workbook
A CRM Learning release
We offer several ways that you can show this program (DVD, USB & Stream). To learn about our licensing options click here.
Any questions? email us or call 800-242-3220