Communicating Non-Defensively; Revised Version

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Program Information:

Improve Communication. Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? Communicating Non-Defensively: Revised Edition shows five essential skills that promote a productive work environment.

Viewers gain a clear understanding of why all people are naturally defensive, and that we all must be responsible for how we deliver AND receive messages.

 Key Communication Concepts from the film include:
  • Express openly and effectively
  • Shift away from the defensive
  • Guide others toward better communication


Length: 19 Minutes

Includes: Leader's Guide, Participant Workbook

A CRM Learning release


We offer several ways that you can show this program (DVD, USB & Stream). To learn about our licensing options click here.

Any questions? email us or call 800-242-3220 

Communicating Non-Defensively; Revised Version