It's Your Call

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Program Information:

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

Key Concepts from the film include:

  • Meet customers where they are
  • Give every customer your full attention
  • Own the call, never take things personally
  • Treat every customer as your only customer



Length: 25 Minutes 
Includes: Leader's Guide, Workbook  and a Transcript of the film   » View Sample Materials

We offer several ways that you can show this program (DVD, USB & Stream). To learn about our licensing options click here.

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