From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
Key Concepts from the film include:
- Meet customers where they are
- Give every customer your full attention
- Own the call, never take things personally
- Treat every customer as your only customer
Length: 25 Minutes
Includes: Leader's Guide, Workbook and a Transcript of the film » View Sample Materials
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