Licensing, Warranty & Returns

Technology has increased the ways our clients can use our videos. To make it convenient, we offer our programs in a variety of playback formats. Please review your options below:

DVD: License length for the DVD is for the life of the DVD. Good for classroom training. Does not require an internet connection.

USB Flash Drive: License length for the USB is for the life of the USB. Good for classroom training. Does not require an internet connection.

Standard Digital Stream: Unlimited views for small groups of no more than 100 total viewers. License length of 1 year. Requires internet connection.

Unlimited Digital Stream: Unlimited views, unlimited viewers. License length of 1 year. Requires internet connection.

Bundle: Combine a physical format (DVD, USB Flash Drive) with a Standard Digital Stream. Good for classrom & self-paced learning. Requires internet connection.

We also offer custom licensing options. If you are interested in securing additional licensing rights such as: video download, intranet, multiple year Digital Streaming, etc. please let us know.

 

 

Warranty & Replacement Policy

This warranty is only valid for programs produced by Star Thrower Distribution.

Lost Program Replacement
For 1 years from your original license purchase date, if you lose a program, Star Thrower will replace the program for a nominal fee.

Star Thrower does reserve the right to deny free replacement of lost programs if a program is lost repeatedly. Shipping charges do apply.

Defective Program Replacement
For 3 years from your original license purchase date, if a program is defective, Star Thrower will replace it at no charge. The client must return the defective copy to Star Thrower before we send a replacement. If the client needs a replacement program before returning the defective copy, a stream of the program will be made available.

Damaged/Worn Out Program Replacement
For 3 years from your original license purchase date, if you damage the program or it wears out, we will replace it. The client is responsible for shipping charges both directions. The client must return the damaged copy to Star Thrower before we send a replacement. If the client needs a replacement program before returning the defective copy, a stream of the program will be made available.

Shipping and a replacement replication fee will be applied.

 

 

Return Policy

Star Thrower is passionate about creating engaging training programs with superior production quality. This is why we offer a 30-day money back guarantee.


 


Contact:

Address: 4748 Nicollet Avenue, Minneapolis, MN 55419

Toll-Free: +1 800 242 3220

Email: info@starthrower.com