Buffering Issues When Streaming in a Zoom Meeting

For the best viewing experience be sure to select the "Optimize for full-screen video clip" button.

This excerpt is taken directly from the Zoom Help Center


Zoom optimizes screen sharing of a full screen video clip to ensure the attendees have the best quality experience. Learn more about screen sharing.

Note: Only follow these steps if you are screen sharing a video clip. If you are not sharing a video, make sure you turn off the option to optimize for full-screen video clip.


  • At least 1.5Mbps uplink and downlink for full screen HD
  • Play video clip at full screen

Starting a new screen share and optimizing for full-screen video

  1. Click the Share Screen button located in your meeting controls. Learn more about screen sharing.
  2. Select the screen you want to share and select Optimize for full-screen video clip.
  3. Click Share Screen.
  4. Start playing your video in full-screen while sharing your screen.

Optimizing for full-screen video while screen sharing

  1. Click More in the screen share controls.
  2. Click Optimize Share for Full-screen Video Clip to enable it.
  3. Start playing your video while sharing your screen. 

To learn more visit:


Play Video in a Microsoft Teams Meeting

Here is the link to Microsoft Teams Support Site:



Video Playback Issues on Your Computer

If you’re experiencing issues watching video content through your computer’s web browser, here are some common solutions that may help.

Verify minimum system requirements
To watch Star Thrower titles online, your computer, web browser, and Internet connection need to meet these system requirements for streaming.

Try a different web browser
If you're experiencing video streaming issues and have another web browser available on your computer (supported browsers include Firefox, Chrome, Safari and Internet Explorer), try using it instead. There may be a temporary issue or incompatible setting with the browser you originally used for video playback.

Check the connection to your Internet Service Provider:
If your connection speed is much slower than usual, and you’ve already tried resetting your modem or router, you may need to contact your Internet Service Provider (ISP) for additional help.


Video Playback Issues on Your Streaming Device

If you’re experiencing playback issues on your streaming device (tablet, phone, etc.), here are some common solutions that may help.

Restart your device
Restarting your streaming device, modem, and/or router can resolve most intermittent connectivity issues.

Temporarily pause other internet activity
When your streaming device is connected to the same Internet connection as other devices, it can impact your connection speed and video quality. This typically happens when many people in your organization are downloading files or watching videos online.

Check the connection to your Internet Service Provider
If your connection speed is much slower than usual, and you’ve already tried resetting your Internet modem or router, you may need to contact your Internet Service Provider (ISP) for additional help.



Having Trouble Playing Your DVD?

Occasionally, a DVD will not play properly. When this happens there are several possibilities. Below are the most common problems.

Wrong DVD player software

We have seen an increase in problems related to playing a DVD on a computer. The biggest problem is that customers are not using an application that is designed to play DVDs. We recommend that you load an application that is created to specifically to play DVDs.

We recommend:

PowerDVD Pro has been around for years and has proven to be a solid player. This player does require a license purchase. They also offer a free 30-day trial.

Windows DVD Player is another player that works. it offers limited functionality and has issues with closed captioning.

Before installing anything, please check with your IT department.

Disc is scratched or dirty

Scratches, dirt or grease can disrupt DVD playback. Check to make sure the bottom side (the information side) of the DVD is clean. You may clean it, but use only warm water and a soft cloth (like one used to clean eye glasses). Make sure it is completely dry before inserting it into a playback device.

Have you tried a different disc or player?

If the disc appears to be in good physical condition and you are still having trouble, try putting a different DVD into that player to make sure the playback device and/or software is working properly.

Bad Disk

Occasionally a disk is faulty. If the items above have not solved your problem, we may need to replace your DVD.