Improve customer service phone skills! From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
Key customer service phone skills from the film include:
- Meet customers where they are
- Give every customer your full attention
- Own the call, never take things personally
- Treat every customer as your only customer
Length: 25 Minutes
Includes: Leader's Guide, Workbook and a Transcript of the film » View Sample Materials
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